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Unexpressed feelings can color a tough situation. They may take the form of sarcasm, passive aggression, impatience, etc. Blame. It is typical for people who ...
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The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing... Google Books
Originally published: 1999
Authors: Sheila Heen, Douglas Stone, and Bruce Patton
Difficult conversations may call into question a person's competency, their goodness, or whether they are worthy of being loved. All-or-nothing thinking can ...
This third edition of the bestseller provides a step-by-step approach to having those tough conversations with less stress and more success.
Here are tips to help you navigate hard discussions with employees effectively. Difficult conversations are an inevitable part of...