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Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the... Google Books
Originally published: August 26, 2004
Authors: Kerry Patterson, Al Switzler, Joseph Grenny, and more
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The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken ...
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Furnishes a selection of tools to help resolve touchy, controversial issues in the office and at home, including how to determine whether an issue is worth ...
Every time we decide to use our power to influence others, particularly if we`re gleeful and hasty, we damage the relationship. We move from enjoying a healthy ...
Use this book to learn how to step up to failed promises and deal with them in a way that both solves the problem and saves relationships. Table of Contents.
Ever dealt with a gossip at work, a friend that has broken a promise or a teenager that has skipped curfew? Chances are that you were faced with a crucial.