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Crucial Confrontations: Tools for Talking about Broken Promises, Violated Expectations, and Bad Behavior
Book by Kerry Patterson
The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and ... Google Books
Originally published: January 9, 2004
Author: Kerry Patterson
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Subtitled “Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior,” this book is the updated version of “Crucial Conversations.” The ...
Crucial Confrontations—Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior. Foreword. Prefac e. -. A Note to Our Readers. Introd uction.
13 quotes from Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior: 'If the story is unflattering and th...
Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior ... Discover skills to resolve touchy, controversial, and ...
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Permanently resolve failed promises and missed deadlines; Transform broken rules and bad behaviors into productive accountability; Strengthen relationships ...
Crucial Confrontations: Tools for Talking About Broken Promises, Violated Expectations, and Bad Behavior · Description · Also in this Series · More Like This.