The whole book focuses on customer-centricity and how Disney uses “magic” to keep their customers happy and how that keeps them coming back or returning to ...

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth.

Easy book to read. I liked it. I learned a few things. Me, as bible study leader, I welcome ways to create environments that will open up people's hearts and to ...

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping ...

The book provides an overview of the management process that is used at the Disney parks. The examples of how the parks are run are fun to read, but this book ...

The book, Be Our Guest: Perfecting the Art of Customer Service [Bulk, Wholesale, Quantity] ISBN# 9781423145844 in Hardcover by Disney Institute Staff;Kinni, ...

Be Our Guest outlines proven Disney principles and processes for helping your organization focus its vision and align its people and infrastructure into a ...

31 jul 2020 · This Be Our Guest Summary will show you how to get better at customer service by showing how Disney takes such great care of it's patrons.

Be Our Guest: Perfecting the art of customer service (A Disney Institute Book) by The Disney Institute; Eisner, Michael D. - ISBN 10: 0786853077 - ISBN 13: ...

With a foreword from a well-known entity in current business and industry, this book will delve into how Disney has perfected the art of exceptional customer ...