RETAIL CUSTOMER SERVICE STANDARDS // 🛒Have retail customer service standards declined? Is it realistic to expect customer service nowadays? Shane McInnes and I discussed this topic on 3AW 693AM Radio Nine Melbourne. We discussed: • reduced number of customer service staff • reduction in offsite and onsite training for retail staff • high rate of job mobility in retail trade • increase in expectations of customers • time precious customers • abuse from customers • escalating complaints to management • recognising and rewarding good customer service Enjoy the show online at https://sueellson.com/blog/retail-customer-service-standards-on-3aw-693-am-radio-melbourne-with-shane-mcinnes and thanks to Producer James Szabo for reaching out! #3awmelbourne #customerservice #sueellson