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(652) · $18.57 · In stock
In this book, Lou Downe defines a service in the most elegantly simple yet quickly understood way I've ever heard/read, "Something that helps someone do ...
Designing Good Services · Understand what makes a good service for your users and identify key problems in your own service in this 1 day course that covers ...
The bestselling book about how to design services that work · Marc Stickdorn · Mike Monteiro · Dana Chisnell.
Good Services: Decoding the Mystery of What Makes a Good Service
Book by Lou Downe
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out... Google Books
Originally published: March 3, 2020
Author: Lou Downe
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(646)
This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and ...
Theme 1. Downe sets out what makes a good service (often by providing stories of services demonstrating the lack of conscious design) and provides 15 principles ...
From three design partners at Google Ventures, a unique five-day process for solving tough problems using design, prototyping, and testing ideas with customers.
This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and ...
Rating
(601)
Mar 12, 2024 · Book Good Services by Lou Downe: Chapter Summary,Free PDF Download,Review. Decoding the Mystery of What Makes a Good Service.
$18.16
Good Services : Decoding the Mystery of What Makes a Good Service. 4.29. 637 ratings by Goodreads · Downe, Lou. ISBN 10: 9063695438 / ISBN 13: 9789063695439.
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(2) · €19.99
The first book that describes what a "good" service is, what makes a good service and why. It lays out the essential principles for building services.