The authors' groundbreaking model, which tracks the five attributes of quality service -- reliability, empathy, assurance, responsiveness, and tangibles -- goes ...

The authors' groundbreaking model, which tracks the five attributes of quality service -- reliability, empathy, assurance, responsiveness, and tangibles -- goes ...

Read 4 reviews from the world's largest community for readers. Describes the five attributes of quality service and explains how to identify customer expec…

There are numerous complexities to consider, including (but not limited to) credibility, context, balancing productivity and relationships, time constraints, ...

Summary: Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service.

Building on seven years of research on service quality, they construct a model that, by balancing a customer's perceptions of the value of a particular service ...

Building on seven years of research on service quality, they construct a model that, by balancing a customer's perceptions of the value of a particular service ...

Delivery of Quality Services · Quality is the highest level of care that can be provided to customers within the scope of the organization. · Hiring standards.

... Delivered quality is a measure of the performance quality level delivered by service providers such as productivity, effectiveness and efficiency, while ...

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