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Google's Al-powered

Business Messages means you're

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for business

Drive results by transforming the customer experience wherever and whenever your customers need you.

Need help? We've got you covered.

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Google search icon Google maps icon

Reach customers where they are with Business Messages

89%

of users want to connect with businesses via messaging.
LivePerson 2020 Consumer Preferences for Conversational Commerce report

Help your customers reach you with the scale of Google Search and Maps. With Business Messages' conversational experience, you can now deliver helpful, timely, and engaging experiences for your customers in their moments of need.

Learn more about Business Messages >

Engage customers with smart automation for always-on-customer engagement

Blend smart automation and human connection for 1-on-1 conversations that advance them through their purchasing and support lifecycle.

Al-powered chatbot

Al-powered
Chatbot

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Human agent

Human agent

Bot-in-a-Box makes getting started with AI easy

Fast and effective automation adoption for businesses of all sizes.

Powered by Dialogflow Dialogflow, part of Google Cloud Contact Center AI.

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Faq bots

FAQ bots

Quickly create a bot to answer common customer questions using existing FAQ documentation.

Get started by working with one of our partners to enable a Dialogflow integration for a Business Message agent.

custom intents

Custom Intents

Respond with the information your customers need by using machine learning capabilities that understands what customers are asking, no mater how they say it.

Success Stories

  • Estafeta
    Auronix
    “I would strongly recommend using Business Messages for all—whatever sector they’re in. Right now it’s important for companies to have open, on-demand conversations”
    Paulina Torres Ocejo, New Product and Innovation Strategist
    Read more
  • Levi’s
    Linc
    “Business Messages creates a stronger customer experience by enabling us to do a better job at ‘hearing’ shoppers, answering their questions and uncovering new ways to delight Levi’s fans.”
    Rico Arrastia, VP Product Experience
    Read more
  • Woolworths
    “We started using Google's Business Messages pretty early on, and continue to transform and improve our experience. The ability to let customers know whether a product is in stock, and precisely its location, is critical to offering a connected and frictionless shopper experience. Of course it also helps reduce the workload on our store and customer hub teams.”
    Nick Eshkenazi, Chief Digital Technology Officer
  • Albertsons
    “Not only do customers appreciate faster resolution times with Business Messages, but the analytics created by these interactions are helping us gain an understanding of customer intent and sentiment.”
    Cameron Craig, VP of Digital Product Design

Find a Partner

Contact one of our partners that specialize in AI for Business Messages today.

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