Guarantee customer satisfaction with round-the-clock support while avoiding agent burnout.
All Conversations in One Place — Explore our team & customer communications platform. With enterprise-grade voice & video.
AI Solutions Improve Customer & Agent Satisfaction. Learn More about Five9's Solutions.
Interactive voice response
>
![What is IVR (Interactive Voice Response), Why & How [2024]](/imgres?imgurl=https://www.yeastar.com/wp-content/uploads/2021/09/IVR-Meaning.png&imgrefurl=https://www.yeastar.com/blog/ivr-meaning-and-benefits/&h=443&w=576&tbnid=o2DqSmZk3FHyHM&q=Interactive+voice+response&tbnh=103&tbnw=134&usg=AI4_-kQ_rhhO5q7pOyqRLLurWEIlIbXgwA&vet=1&docid=IE4g8AsQucKzbM&sa=X&ved=2ahUKEwjdre2F4_KFAxU0lokEHeODBE4Q9QF6BAgAEAc)
Interactive voice response is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. Wikipedia